Shipping policy

Shipping Policy — Floatello

Free worldwide shipping — on every order, no minimum.

Processing time

Orders are processed and dispatched within 24 hours on business days (Monday–Friday). Orders placed on weekends or public holidays ship the next business day.

Delivery times

Standard delivery takes 6–12 business days after dispatch, depending on your location. During peak season (summer months, holidays), delivery may take slightly longer in rare cases.

Order tracking

As soon as your order ships, you'll receive a confirmation email with your tracking number. You can follow your package from our warehouse to your door at every step. Please allow 1–3 days for the tracking to show its first update.

Address changes

Need to change your shipping address? Contact us at support@floatello.com as soon as possible. We can update the address as long as the order hasn't been dispatched yet.

Customs & import duties

For most destinations, no additional fees apply. In rare cases, local customs authorities may charge import duties or taxes, which are the responsibility of the customer. This depends on your country's regulations.

Lost or stuck packages

If your tracking hasn't updated for more than 7 days or your package appears lost, contact us at support@floatello.com — we'll investigate with the carrier and, if the package is confirmed lost, send a free replacement or issue a full refund.

Questions?

Our support team is happy to help: support@floatello.com